GOBSOL: Care, On Demand

Expanding Access to Healthcare Through Digital Consultations

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Context

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Access to healthcare remains a challenge for many citizens, particularly in terms of availability, convenience, and cost. The Provincial Government of Laguna identified the need to make healthcare more accessible to its residents.

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Program Overview

Through the GOBSOL App, the Government of Laguna provides free online health consultations to all Laguna citizens, delivered by its in-house doctors and healthcare professionals.

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The Challenge

• Limited access to healthcare facilities in certain areas
• Long waiting times for in-person consultations
• Growing demand for convenient and immediate medical access

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The Solution (Powered by Medala)

Medala developed and operates the digital platform that enables:

• Online consultation requests via mobile app
• Structured scheduling and queuing of patients
• Routing of requests to available government doctors
• Digital records and consultation tracking

The system ensures that consultations are efficiently managed while maintaining a smooth experience for both patients and healthcare providers.

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Impact

• Improved access to healthcare across Laguna
• Reduced need for physical visits for basic consultations
• Increased efficiency in handling patient demand
• Thousands of consultations facilitated through the platform

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