GOBSOL: Care, On Demand

Expanding Access to Healthcare Through Digital Consultations
Context
Access to healthcare remains a challenge for many citizens, particularly in terms of availability, convenience, and cost. The Provincial Government of Laguna identified the need to make healthcare more accessible to its residents.
Program Overview
Through the GOBSOL App, the Government of Laguna provides free online health consultations to all Laguna citizens, delivered by its in-house doctors and healthcare professionals.
The Challenge
- Limited access to healthcare facilities in certain areas
- Long waiting times for in-person consultations
- Growing demand for convenient and immediate medical access
The Solution (Powered by Medala)
Medala developed and operates the digital platform that enables:
- Online consultation requests via mobile app
- Structured scheduling and queuing of patients
- Routing of requests to available government doctors
- Digital records and consultation tracking
The system ensures that consultations are efficiently managed while maintaining a smooth experience for both patients and healthcare providers.
Impact
- Improved access to healthcare across Laguna
- Reduced need for physical visits for basic consultations
- Increased efficiency in handling patient demand
- Thousands of consultations facilitated through the platform
See our work
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